·RETURN POLICY

RETURNS CAN BE MADE ON ONLINE PURCHASES WITH IN 10 BUSINESS DAYS OF PURCHASE. AFTER 10 DAYS WE ONLY ALLOW EXCHANGES. 

ALL CUSTOM/SPECIAL ORDERS ARE FINAL SALE. RETURNS OR EXCHANGES HAVE TO BE MADE WITH ORIGINAL TAG AND PACKAGING. ALL CLEARANCE ITEMS ARE FINAL SALE. JEWELLERY MUST BE RETURNED WITH IN THE CONDITION TO WHICH IT WAS RECEIVED. WE DO NOT EXCEPT ANY RETURNS PURCHASED FROM TRADE SHOW.

ALL JEWELLERY MUST BE RETURNED IN THE CONDITION IN WHICH IT WAS RECEIVED FOR THE RETURN POLICY TO BE HONORED. ANY ITEMS THAT HAVE BEEN ALTERED OR WORN ARE CONSIDERED FINAL SALE AND NOT RETURNABLE. ITEMS THAT HAVE BEEN SIZED OR ADJUSTED PRIOR TO SHIPPING ARE FINAL SALE AND NOT RETURNABLE.

RETURNS MUST BE MADE VIA SHIPPING ONLY. UPON RECEIPT AND REVIEW OF THE ITEM WE WILL REFUND THE PURCHASE PRICE OF THE ITEM(S). NO RETURNS CAN BE MADE IN TRADE SHOWS.

RETURN AUTHORIZATION FROM VIDEOTRON IS REQUIRED FOR RETURNS. PLEASE EMAIL US . NO RETURNS WILL BE ACCEPTED WITHOUT THE AUTHORIZATION AND WILL BE SENT BACK TO THE SHIPPER. ALSO PLEASE INSURE THE ITEM WHEN SENDING IT BACK. *PURCHASER IS RESPONSIBLE FOR ALL SHIPPING AND INSURANCE COSTS.

RETURN POLICY IS ONLY APPLICABLE TO SALES MADE THROUGH OUR WEBSITE AND DOES NOT APPLY TO OUR TRADE SHOW PURCHASES.

• SALE ITEMS

ITEMS PURCHASED ON CLEARANCE SALE ARE FINAL. NO RETURNS OR EXCHANGES WILL BE ALLOWED.

 

·         REFUND POLICY

AFTER THE ITEM IS INSPECTED AND DETERMINED TO BE IN ITS ORIGINAL CONDITION, YOUR PAYMENT WILL BE REFUNDED. REFUNDS USUALLY APPEAR ON YOUR CREDIT CARD STATEMENT WITHIN ONE OR TWO BILLING CYCLES. PLEASE BE SURE TO FULLY INSURE THE PARCEL UPON RETURN TO PREVENT LOSS.VIDEOTRON IS NOT RESPONSIBLE FOR RETURNS THAT ARE LOST OR MISPLACED BY THE POSTAL/SHIPPING HANDLER. THE RETURN SHIPPING ADDRESS WILL BE PROVIDED WITH YOUR RETURN AUTHORIZATION NUMBER.

SIZING/ALTERATIONS: ANY ITEM ALTERED BEFORE OR AFTER PURCHASE CANNOT BE RETURNED OR EXCHANGED.

• CUSTOM ORDERS

CUSTOM ORDERS TAKE APPROXIMATELY 6 TO 8 WEEKS FOR DELIVERY. ALL CUSTOM ORDERS ARE FINAL SALE AND ARE NOT REFUNDABLE OR EXCHANGEABLE.

• PAYMENT

WE ACCEPT ALL MAJOR CREDIT CARDS, DIRECT INVOICING FOR CREDIT CARD PAYMENT IS SENT VIA PAYPAL , CREDIT CARDS WILL BE CHARGED AT TIME OF PURCHASE. FOR INTERNATIONAL PURCHASES WE DO WIRE TRANSFERS. ALL WIRE TRANSFERS NEED TO BE DONE IN US DOLLAR / EURO ONLY. . REFUNDS USUALLY APPEAR ON YOUR CREDIT CARD STATEMENT WITHIN ONE OR TWO BILLING CYCLES.